Introduction
These General Terms and Conditions of Sale apply to all the products and services sold by Les Fils de Charles Favre.

Delivery area
Online orders for wine are only taken for deliveries in Switzerland. For international deliveries, please contact us by telephone on + 41 27 327 50 50 or send an e-mail to info@favre-vins.ch.

Delivery lead-times
On average, deliveries are made within 48 working hours of the receipt of an order.

Delivery charges
Delivery charges are CHF 15.- for any order for delivery in Switzerland. We offer free delivery for orders over CHF 400.- provided that the delivery address is in Switzerland. Additional costs apply to international deliveries.

Cancelling orders and the right to return products
Any cases of non-performance of the contract are subject to Swiss law.
We draw our customers’ attention to the fact that once an order is confirmed it cannot be cancelled.
Customers are obliged to inspect items on delivery. In the event that an order is not compliant, the customer must inform Les Fils de Charles Favre promptly by email info@favre-vins.ch or by telephone: + 41 27 327 50 50. The return of any items shall be organised by Les Fils de Charles Favre who shall inform the customer of the procedure to be followed.

Applicable law
These terms and conditions of sale are governed exclusively by Swiss law. By using the online sales service, customers of Les Fils de Charles Favre undertake to comply with the appropriate provisions of Federal Law and Cantonal Law as well as these terms and conditions of sale.
They are in particular advised that by law people under 18 years of age may not use the online sales service.

Jurisdiction
The registered office for legal purposes as at 1950 Sion/VS, in Switzerland.

This said…
Our aim is to offer you the best level of service. If the quality of our products or our services does not satisfy you, please feel free to contact us.
Latest modification: May 2020